Returns & Exchanges

At Rocky Mountain Soap Company, we want you to love your 100% natural products, which is why we offer a 30-day satisfaction guarantee on all purchases. If a product isn't the right fit for your skin, we are happy to facilitate a return or exchange to ensure you find your perfect match.

1

Initiate Your Request

Contact our natural beauty experts via email or our online portal with your order number and the reason for your return.

2

Prepare Your Package

Safely pack the items in their original packaging, ensuring the product is at least 50% full to qualify for a refund.

3

Ship It Back

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our workshop receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing